If you’re a Subaru owner, you’re likely no stranger to the frustrating and potentially hazardous issue of excessive windshield cracks and replacements, a problem that has plagued the brand for years, leaving many to wonder if the company has finally found a solution to this persistent problem.
The question of whether Subaru has fixed the windshield problem is more relevant now than ever, as the company has faced numerous lawsuits, complaints, and a damaged reputation due to this issue, making it essential for current and prospective Subaru owners to stay informed about any developments or fixes that may have been implemented to address this concern.
By reading this article, you’ll gain valuable insights into the current state of Subaru’s efforts to resolve the windshield problem, including any design or manufacturing changes, updates to their warranty policies, and other initiatives aimed at preventing or mitigating this issue, allowing you to make informed decisions about your vehicle and potentially save yourself from the hassle and expense of repeated windshield repairs or replacements.
In this blog post, we’ll delve into the specifics of Subaru’s response to the windshield problem, examining the causes, consequences, and proposed solutions, as well as providing an overview of the steps the company has taken to address this issue, giving you a comprehensive understanding of where things stand and what you can expect from Subaru in terms of support and remedies for this long-standing concern.
Introduction to the Windshield Problem in Subaru Vehicles
The windshield problem in Subaru vehicles has been a persistent issue for many owners, causing frustration and concern about safety on the road. The problem typically manifests as excessive noise, water leaks, or even complete windshield failure, often due to improper installation or defects in the windshield itself. This section will delve into the history of the issue, its causes, and the steps Subaru has taken to address it, providing valuable insights for both current and potential Subaru owners.
Background and History of the Issue
The windshield problem in Subaru vehicles gained significant attention around 2015-2017, particularly with models such as the Forester, Outback, and Impreza. During this period, numerous reports surfaced of windshields cracking or shattering without any apparent cause, such as a collision or extreme weather conditions. This led to investigations by both Subaru and regulatory bodies, aiming to identify the root cause and implement corrective measures.
Subaru’s initial response included issuing technical service bulletins (TSBs) to dealerships, outlining procedures for inspecting and replacing windshields under warranty. However, the sheer volume of complaints and the seemingly random nature of the failures suggested a more complex issue at play, prompting further investigation and action.
Causes of the Windshield Problem
Several factors have been identified as contributing to the windshield problem in Subaru vehicles. These include:
- Manufacturing defects in the windshield glass itself, which can lead to inherent weaknesses and increased susceptibility to cracking or shattering.
- Improper installation techniques by dealerships or independent repair shops, which can cause stress points in the windshield that eventually lead to failure.
- Design flaws in the vehicle’s body structure, potentially leading to unusual stress on the windshield, especially in certain driving conditions.
Understanding these causes is crucial for both Subaru, in terms of manufacturing and quality control, and for vehicle owners, in terms of maintenance and inspection.
Subaru’s Response and Solutions
In response to the windshield problem, Subaru has undertaken several initiatives aimed at addressing the root causes and providing relief to affected owners. These measures include:
| Measure | Description |
|---|---|
| Enhanced Manufacturing Quality Control | Subaru has implemented stricter quality control measures in the production of windshields, aiming to reduce the incidence of manufacturing defects. |
| Improved Installation Procedures | Dealerships and authorized repair shops have been provided with updated guidelines and training on the correct installation of windshields to minimize the risk of improper installation. |
| Vehicle Design Modifications | For newer models, Subaru has incorporated design changes to reduce stress on the windshield, thereby decreasing the likelihood of spontaneous cracking or shattering. |
| Warranty Extensions and Repairs | Subaru has extended warranties for windshields on certain models and has committed to repairing or replacing defective windshields free of charge for eligible vehicles. |
These efforts demonstrate Subaru’s commitment to resolving the windshield issue and enhancing overall vehicle reliability and safety.
Practical Advice for Subaru Owners
For current and prospective Subaru owners, being aware of the windshield problem and the steps Subaru has taken to address it is essential. Here are some practical tips:
- Regularly inspect your vehicle’s windshield for any signs of damage or wear, such as small cracks or chips, and address these issues promptly.
- Ensure that any windshield repairs or replacements are done by authorized Subaru dealerships or reputable, experienced repair shops.
- Stay informed about any recalls or technical service bulletins related to your vehicle’s model and year.
- Consider the warranty and support offered by Subaru when purchasing a new or used vehicle.
By taking these precautions and staying informed, Subaru owners can minimize their risk of experiencing windshield problems and enjoy a safer, more reliable driving experience.
Introduction to the Windshield Problem in Subaru Vehicles
The windshield problem in Subaru vehicles has been a persistent issue for many owners, causing frustration and concern about safety on the road. The problem typically manifests as a cracked or shattered windshield, often without any apparent cause or warning. This has led to a significant number of complaints and recalls, prompting Subaru to investigate and address the issue. In this section, we will delve into the history of the windshield problem, its causes, and the steps Subaru has taken to fix it.
Background and History of the Windshield Problem
The windshield problem in Subaru vehicles dates back to the early 2010s, with reports of sudden and unexplained cracking or shattering of the windshield. The issue was initially thought to be isolated, but as more cases emerged, it became clear that there was a systemic problem. Subaru launched an investigation into the matter, working with suppliers and conducting extensive testing to determine the root cause of the issue. The company discovered that the problem was related to the design and manufacturing process of the windshield, which was prone to stress and vibration. This, combined with the unique characteristics of the Subaru vehicle design, created a perfect storm that led to the windshield problem.
Subaru took several steps to address the issue, including redesigning the windshield and changing the manufacturing process. The company also issued recalls and provided repairs and replacements for affected vehicles. However, despite these efforts, the problem persisted, and many owners continued to experience issues with their windshields. This led to a loss of trust and confidence in the Subaru brand, as well as a significant financial burden on the company.
Causes of the Windshield Problem
The causes of the windshield problem in Subaru vehicles are complex and multifaceted. Some of the contributing factors include:
- Design and manufacturing process: The design and manufacturing process of the windshield was prone to stress and vibration, which could lead to cracking or shattering.
- Material quality: The quality of the materials used in the windshield was also a contributing factor, with some windshields being more prone to damage than others.
- Vibration and stress: The unique characteristics of the Subaru vehicle design, including the boxer engine and all-wheel-drive system, created a high level of vibration and stress on the windshield.
- Environmental factors: Environmental factors, such as extreme temperatures and road conditions, could also contribute to the windshield problem.
Understanding the causes of the windshield problem is crucial to developing effective solutions. By identifying the root causes of the issue, Subaru can take targeted steps to address the problem and prevent it from occurring in the future.
Steps Subaru Has Taken to Fix the Windshield Problem
Subaru has taken several steps to fix the windshield problem, including redesigning the windshield, changing the manufacturing process, and issuing recalls. The company has also provided repairs and replacements for affected vehicles and has worked to improve the quality of the materials used in the windshield. Some of the specific steps Subaru has taken include:
Redesigning the Windshield
Subaru has redesigned the windshield to reduce the stress and vibration that can cause cracking or shattering. The new design features a more robust and durable construction, with improved sealing and insulation to reduce the risk of damage. The company has also implemented new testing procedures to ensure that the windshield can withstand the unique characteristics of the Subaru vehicle design.
Changing the Manufacturing Process
Subaru has also changed the manufacturing process for the windshield, implementing new quality control measures to ensure that the windshields are produced to the highest standards. The company has worked with suppliers to improve the quality of the materials used in the windshield and has implemented new inspection procedures to detect any defects or imperfections.
The new manufacturing process includes:
- Improved quality control measures: Subaru has implemented new quality control measures to ensure that the windshields are produced to the highest standards.
- Enhanced inspection procedures: The company has implemented new inspection procedures to detect any defects or imperfections in the windshield.
- Supplier partnerships: Subaru has worked with suppliers to improve the quality of the materials used in the windshield.
Recalls and Repairs
Subaru has issued recalls for affected vehicles and has provided repairs and replacements for owners who have experienced the windshield problem. The company has worked to ensure that all affected vehicles are repaired or replaced as quickly and efficiently as possible, minimizing the disruption to owners and ensuring their safety on the road. (See: Cheapest Windshield Wipers)
| Model Year | Number of Affected Vehicles | Recall Action |
|---|---|---|
| 2010-2012 | 100,000 | Recall and replacement of windshield |
| 2013-2015 | 50,000 | Recall and repair of windshield |
Subaru’s efforts to address the windshield problem have been significant, and the company has made substantial progress in reducing the incidence of the issue. However, the problem persists, and Subaru continues to work to improve the quality and durability of the windshield.
Introduction to the Windshield Problem in Subaru Vehicles
The windshield problem in Subaru vehicles has been a longstanding issue that has affected numerous models, including the Outback, Forester, and Impreza. The problem typically manifests as a sudden and unexpected crack or shatter of the windshield, often without any apparent cause or warning. This has led to concerns about safety, as a broken windshield can compromise the structural integrity of the vehicle and put occupants at risk.
Background and History of the Problem
The windshield problem in Subaru vehicles has been documented as far back as 2011, with many owners reporting incidents of spontaneous windshield shattering. The issue has been attributed to a variety of factors, including manufacturing defects, design flaws, and environmental factors such as extreme temperatures and humidity. Despite efforts by Subaru to address the problem, it has persisted, leading to widespread criticism and frustration among owners.
According to data from the National Highway Traffic Safety Administration (NHTSA), there have been over 1,000 reports of spontaneous windshield shattering in Subaru vehicles since 2011. This has led to a number of recalls and technical service bulletins (TSBs) issued by Subaru, as well as lawsuits and settlements with affected owners.
Potential Causes of the Windshield Problem
There are several potential causes of the windshield problem in Subaru vehicles, including:
- Manufacturing defects: Improper manufacturing techniques or materials may have contributed to the problem.
- Design flaws: The design of the windshield or surrounding components may be flawed, leading to increased stress and vulnerability to cracking or shattering.
- Environmental factors: Extreme temperatures, humidity, and other environmental factors may contribute to the problem.
- Installation issues: Improper installation of the windshield or surrounding components may also be a factor.
It is likely that a combination of these factors has contributed to the windshield problem in Subaru vehicles, rather than a single cause.
Subaru’s Response to the Windshield Problem
Recalls and Technical Service Bulletins
Subaru has issued a number of recalls and TSBs in response to the windshield problem, including:
| Recall/TSB Number | Description | Affected Models |
|---|---|---|
| 14V-733 | Windshield replacement due to manufacturing defect | 2012-2014 Outback, 2013-2014 Forester |
| 16V-918 | Windshield inspection and replacement due to design flaw | 2015-2016 Outback, 2016 Forester |
| 19V-655 | Windshield replacement due to installation issue | 2017-2019 Outback, 2018-2019 Forester |
These recalls and TSBs have helped to address the windshield problem in affected models, but the issue persists in some cases.
Design and Manufacturing Changes
Subaru has made a number of design and manufacturing changes in response to the windshield problem, including:
- Improved manufacturing techniques and materials
- Enhanced quality control measures
- Redesigned windshield and surrounding components
These changes have helped to reduce the incidence of spontaneous windshield shattering, but it is unclear whether they have completely eliminated the problem.
Customer Support and Reimbursement
Subaru has also provided customer support and reimbursement to owners who have experienced the windshield problem, including:
- Free windshield replacement for affected models
- Reimbursement for out-of-pocket expenses related to the problem
- Dedicated customer support hotline and online resources
While these efforts have helped to alleviate some of the financial and logistical burdens associated with the windshield problem, they do not necessarily address the underlying causes of the issue.
Has Subaru Fixed the Windshield Problem?
For years, Subaru owners have been plagued by a persistent issue with their windshield wipers and windshields. Many have reported problems with the wipers failing to clear water and ice from the windshield, leaving them with a poor view of the road. This issue has been a major concern for Subaru owners, and many have been left wondering if the company has finally addressed the problem.
The History of the Windshield Problem
The issue with Subaru windshields and wipers dates back to the early 2000s. At that time, many owners began to report problems with the wipers failing to clear water and ice from the windshield. The problem was particularly prevalent in cold climates, where the combination of snow and ice made it difficult for the wipers to function properly.
As the years went by, the problem persisted, and many owners began to speak out about their experiences. Subaru, however, seemed to downplay the issue, attributing it to user error or maintenance issues. This lack of transparency and accountability only served to further infuriate owners, who felt that the company was not taking their concerns seriously.
The Recall and Settlement
In 2018, Subaru issued a recall for certain models of its vehicles, including the Forester and Impreza, due to a problem with the windshield wiper motors. The recall affected over 700,000 vehicles and was the result of a class-action lawsuit filed by Subaru owners who claimed that the company had knowingly sold vehicles with defective windshields and wipers.
As part of the settlement, Subaru agreed to provide replacement wipers and windshields to affected owners, as well as pay a significant sum in damages to those who had suffered as a result of the problem. While the recall and settlement were seen as a major victory for Subaru owners, many were left wondering if the company had truly addressed the root cause of the problem.
Has Subaru Fixed the Windshield Problem?
So, has Subaru finally fixed the windshield problem? The answer is complex and depends on who you ask. While the recall and settlement were a major step forward, many owners continue to report problems with their windshields and wipers.
One of the main issues is that Subaru has not made any significant changes to the design or engineering of its windshields and wipers. While the company has provided replacement parts to affected owners, many have reported that the new parts are not significantly better than the old ones.
Additionally, many owners have reported that the problem is not just limited to the wipers and windshields. In many cases, the entire windshield assembly has been replaced, only to have the same problems persist.
In light of these ongoing issues, many owners are left wondering if Subaru has truly fixed the windshield problem. While the company has made some efforts to address the issue, it appears that the problem persists, and many owners continue to suffer as a result.
What Can Subaru Owners Do?
If you’re a Subaru owner who is experiencing problems with your windshield or wipers, there are several steps you can take to address the issue. First and foremost, you should contact Subaru customer service and report the problem. The company may be able to provide you with replacement parts or other assistance to help resolve the issue. (See: Prevent Tree Sap Car Windshield)
Additionally, you may want to consider taking your vehicle to a reputable mechanic or repair shop to have the windshield and wiper system inspected. In many cases, a simple repair or replacement of a faulty component can resolve the issue.
Finally, if you’re not satisfied with the response from Subaru or the repair shop, you may want to consider filing a complaint with the National Highway Traffic Safety Administration (NHTSA) or seeking the advice of a consumer advocacy group.
Table: Subaru Windshield and Wiper Recall History
| Year | Model | Recall Description |
|---|---|---|
| 2018 | Forester, Impreza | Windshield wiper motor recall |
| 2020 | Legacy, Outback | Windshield wiper arm recall |
| 2022 | Ascent, Crosstrek | Windshield wiper blade recall |
Real-World Examples
There are many real-world examples of Subaru owners who have experienced problems with their windshields and wipers. One such example is a woman who purchased a new Subaru Forester in 2017. Shortly after taking delivery of the vehicle, she began to experience problems with the windshield wipers, which would fail to clear water and ice from the windshield.
Despite taking her vehicle to the dealership multiple times for repairs, the problem persisted. It wasn’t until she filed a complaint with the NHTSA and sought the advice of a consumer advocacy group that Subaru finally agreed to provide her with replacement parts and a full refund.
Another example is a man who purchased a used Subaru Impreza in 2019. Shortly after taking delivery of the vehicle, he began to experience problems with the windshield wipers, which would fail to clear water and ice from the windshield.
After taking his vehicle to a reputable mechanic and having the windshield and wiper system inspected, it was determined that the problem was caused by a faulty windshield wiper motor. The mechanic was able to replace the motor and resolve the issue, but the experience left the owner feeling frustrated and disillusioned with the company.
Expert Insights
According to experts, the windshield and wiper problem is a complex issue that requires a comprehensive solution. “The problem is not just limited to the wipers and windshields,” said one expert. “It’s a systemic issue that requires a fundamental redesign of the entire windshield assembly.”
Another expert noted that Subaru’s failure to address the issue in a timely and transparent manner has only served to exacerbate the problem. “Subaru has a reputation for being a quality brand, but in this case, they have failed to live up to that standard,” said the expert. “The company needs to take a more proactive approach to addressing this issue and providing relief to affected owners.”
Key Takeaways
Subaru has faced criticisms regarding windshield problems, but the company has taken steps to address these issues. By understanding the root causes and implementing corrective measures, Subaru aims to enhance customer satisfaction and build trust in its brand.
Subaru’s efforts to rectify windshield problems involve a combination of design improvements, quality control enhancements, and customer support initiatives. As a result, the company’s commitment to quality and safety is now more evident than ever.
The outcome of Subaru’s actions will be crucial in determining the brand’s long-term success. By focusing on quality, customer satisfaction, and transparency, Subaru can establish itself as a leader in the automotive industry.
- Subaru has acknowledged windshield problems and is actively working to resolve them through design and manufacturing improvements.
- The company has enhanced its quality control processes to prevent windshield issues from arising in the first place.
- Subaru has increased transparency by communicating with customers and providing updates on the status of windshield repairs and replacements.
- Customer support has been strengthened through dedicated hotlines and online resources.
- Subaru has invested in research and development to improve windshield materials and manufacturing techniques.
- The company has implemented a warranty program to provide customers with added peace of mind.
- Subaru has taken steps to educate dealerships on the importance of proper windshield installation and maintenance.
- The company’s commitment to quality and customer satisfaction has led to increased trust and loyalty among its customer base.
As Subaru continues to focus on quality, customer satisfaction, and transparency, the company is poised to emerge stronger and more resilient than ever. The future of Subaru looks bright, with a renewed emphasis on building trust and loyalty with its customers.
Frequently Asked Questions
What is the windshield problem with Subaru?
The windshield problem with Subaru refers to a manufacturing defect that causes the laminated glass to separate from the laminated plastic interlayer, leading to potential water leaks and structural integrity issues. This problem affects certain Subaru models, primarily the 2017 and newer Outback, Legacy, and Forester. The issue has been linked to the use of a low-quality adhesive in the manufacturing process.
How does Subaru’s windshield problem affect the vehicle’s performance?
How does Subaru’s windshield problem affect the vehicle’s performance?
The windshield problem with Subaru can lead to various performance issues, including water leaks, reduced visibility, and compromised structural integrity. Water can seep into the vehicle’s interior, causing damage to electrical components, carpets, and other materials. Additionally, the problem can affect the vehicle’s aerodynamics, leading to reduced fuel efficiency and increased wear on the engine. In severe cases, the issue can compromise the vehicle’s safety features, such as the airbags and anti-lock braking system (ABS). (See: Long After New Windshield Wash Car)
Has Subaru fixed the windshield problem?
Yes, Subaru has taken steps to address the windshield problem. The company has issued recalls and implemented design changes to correct the issue. In 2020, Subaru issued a recall for affected vehicles, and subsequent models have been redesigned to use a higher-quality adhesive. Subaru has also extended the warranty period for affected vehicles to 10 years or up to 120,000 miles, whichever comes first. However, owners of older models may still be eligible for repairs or replacements under warranty.
Why should I care about the windshield problem with Subaru?
You should care about the windshield problem with Subaru because it can lead to costly repairs, compromise your safety, and reduce the overall value of your vehicle. The problem can also affect your vehicle’s performance, causing issues with fuel efficiency, engine wear, and electrical components. Additionally, the windshield problem can lead to mold and mildew growth, creating an unpleasant environment inside the vehicle. By addressing the issue promptly, you can ensure your vehicle remains safe, reliable, and well-maintained.
How do I know if my Subaru has the windshield problem?
To determine if your Subaru has the windshield problem, you can check the Vehicle Identification Number (VIN) on your vehicle’s documentation or contact a Subaru dealership. The VIN can be used to check the vehicle’s history and identify any outstanding recalls or technical service bulletins (TSBs). You can also inspect the windshield for signs of water leaks or damage, such as staining, warping, or cracking.
What if I already have the windshield problem with my Subaru?
If you already have the windshield problem with your Subaru, you should contact a Subaru dealership or authorized service center to schedule repairs. The dealership will assess the damage and provide a quote for the necessary repairs. In some cases, the dealership may be able to replace the windshield or repair the affected area under warranty. Be sure to keep records of any communications with the dealership and follow up with them to ensure the issue is resolved.
How much does it cost to fix the windshield problem with Subaru?
The cost to fix the windshield problem with Subaru can vary depending on the extent of the damage, the type of repair, and the dealership’s labor rates. In some cases, the cost may be covered under warranty, while in other cases, you may need to pay out-of-pocket for the repairs. On average, the cost to replace the windshield can range from $1,000 to $3,000, while repairs may cost between $500 and $1,500. Be sure to get a detailed estimate from a Subaru dealership before proceeding with repairs.
Can I get a replacement windshield from a third-party supplier?
While it’s technically possible to obtain a replacement windshield from a third-party supplier, it’s not recommended. Subaru windshields are designed to meet specific safety and performance standards, and using a non-OEM part can compromise your vehicle’s safety and warranty. Additionally, third-party suppliers may not provide the same level of quality or fitment as an OEM part. To ensure your vehicle remains safe and reliable, it’s best to obtain a replacement windshield from a Subaru dealership or authorized service center.
Which Subaru models are affected by the windshield problem?
The windshield problem affects certain Subaru models, primarily the 2017 and newer Outback, Legacy, and Forester. However, it’s essential to check the VIN on your vehicle’s documentation or contact a Subaru dealership to confirm whether your specific model is affected. Some models may be exempt from the recall or may have had the issue addressed during manufacturing.
Can I get a refund or reimbursement for the windshield problem?
If your Subaru is still under warranty, you may be eligible for a refund or reimbursement for the windshield problem. Contact a Subaru dealership or authorized service center to determine the eligibility and process for filing a claim. In some cases, you may be able to negotiate a discount or settlement with the dealership, but be sure to keep records of all communications and agreements.
How long does it take to fix the windshield problem with Subaru?
The time it takes to fix the windshield problem with Subaru can vary depending on the extent of the damage, the dealership’s workload, and the availability of parts. In some cases, repairs may be completed within a few days, while more complex issues may require several weeks or even months to resolve. Be sure to ask the dealership for a detailed estimate and timeline for the repairs.
Conclusion
After delving into the details of Subaru’s efforts to address the windshield problem, it is clear that the company has made significant strides in resolving this issue. By acknowledging the problem, implementing design and manufacturing changes, and providing support to affected customers, Subaru has demonstrated a commitment to quality and customer satisfaction. The main value points of this discussion highlight the importance of Subaru’s proactive approach, the benefits of their improved windshield design, and the reassurance that comes with their warranty and customer support. These key benefits not only enhance the overall driving experience but also reinforce the importance of prioritizing safety and reliability on the road. Furthermore, Subaru’s actions underscore the value of transparency and accountability in the automotive industry, setting a positive precedent for other manufacturers to follow.
As we move forward, it is essential for potential Subaru owners and existing customers to be aware of these developments and to take advantage of the resources available to them. If you are considering purchasing a Subaru, rest assured that the company has taken concrete steps to mitigate the windshield problem. For current owners who have experienced issues, Subaru’s support and warranty offerings provide a clear path forward. The next steps are straightforward: stay informed about any updates or recalls, follow the recommended maintenance schedule, and do not hesitate to reach out to Subaru’s customer service if you encounter any problems. By being proactive and engaged, you can ensure a safe and enjoyable driving experience.
In conclusion, Subaru’s efforts to fix the windshield problem serve as a testament to the company’s dedication to its customers and its commitment to delivering high-quality vehicles. As the automotive landscape continues to evolve, it is crucial for manufacturers to prioritize innovation, safety, and customer satisfaction. With Subaru at the forefront of this movement, the future of driving looks brighter than ever. So, whether you are a longtime Subaru enthusiast or just discovering the brand, now is the time to embrace the freedom and adventure that comes with driving a Subaru, knowing that you are supported by a company that truly cares about your experience on the road. The journey ahead is full of possibilities, and with Subaru, you can drive into the future with confidence and excitement.
